Complaints and Contact
We welcome your questions, feedback and complaints. If something has gone wrong or our service has fallen short of your expectations, please tell us so we can understand your concern and work towards a fair resolution.
How to contact us
For enquiries, feedback or complaints, email mmorganltd@gmail.com. For a complaint, use the subject line “Complaint – Morganstep”. Include your name, preferred contact details, what happened and the outcome you would like. Please do not include passwords, PINs or full payment-card details.
Call: +254 182 817 041
How we handle your complaints
We will acknowledge your complaint, review the information you provide and explain the next steps. We may contact you for further details. We will keep you informed of progress and communicate our findings and proposed resolution clearly. If more time is needed, we will explain why and when you can expect an update. Raising a complaint will not affect your right to fair and respectful treatment.
If you are not satisfied
If you are not satisfied with our response, reply to the complaint email and explain what remains unresolved. Ask for a further review by Morganstep’s management. We will review your concerns and explain the outcome. You remain free to seek advice or raise your concern with the relevant external authority.
Your privacy
We will handle your complaint information with care and limit access to those who need it to review and respond to your concern. For more information about how we handle personal information, please read our Privacy Notice.
Share your experience
Your feedback helps us improve. Please tell us about your experience with Morganstep. This form is optional, and you do not need to provide your name. Only include your email address if you would like us to contact you. Please do not include sensitive financial information, passwords or PINs.
